Tawnya and Sarah Pearson are second-generation pawnbrokers, who have been in the pawn industry for over 20 years. After working in their father’s pawn store practically since birth, the sisters decided to open their very own shop, Pawn Central, in 2020. Just a week after opening their doors, they faced unprecedented challenges as the COVID-19 pandemic hit, resulting in widespread closures.
Despite the difficulties, Tawnya and Sarah used their expertise and passion for pawn to navigate every obstacle with determination.
How did you get involved in pawnbroking?
It runs in our blood. As soon as we were able to walk, we joined our father working at the pawn shop. We have remained dedicated to the business for over 20 years.
Favorite thing about having a store in Portland?
The sense of community. It’s not uncommon for customers to stop by our shop just to say hello or have a casual conversation. Building relationships and being a part of their lives is truly rewarding.
…least favorite?
The increasing cost of living is making it challenging for both businesses and individuals to maintain a sustainable lifestyle. Thankfully, in our industry, we are here to help people with these challenges.
What goal do you want to accomplish in the next few years?
Having well-defined, documented policies and procedures across all areas of our business. Also, create an environment where employees feel motivated and inspired to remain part of our team for the long term.
What’s keeping you up at night?
Brainstorming ways to grow our business and strengthen our leadership. Always wondering what tomorrow will bring and ways to acknowledge and appreciate our team. We’re constantly thinking of the tasks that need to be completed or may have been overlooked.
What is the most bizarre thing you’ve ever written a loan for?
A customer asked if we accepted dental gold. After confirming, he walked over to the tool bin, grabbed a pair of pliers, and returned to the counter, extracting his gold teeth right before our eyes.
What would you want people to say about you at your retirement party?
That we have helped transform the image of the pawn shop industry into something extraordinary, fueled by our passion for what we do. Furthermore, the fact that our children, who are the third generation, not only match our level of dedication but also surpass it and enjoy it.
