How to improve your customer service experience
~ Bob Phibbs is a Keynote Speaker at Pawn Expo 2021 ~ Bob Phibbs, The Retail Doctor SalesRX Online Retail Sales Training How to improve...
3 TIPS FOR SELLING MORE AT YOUR PAWN SHOP
~ Bob Phibbs is a Keynote Speaker at Pawn Expo 2021 ~ By Bob Phibbs, The Retail DoctorSalesRX Online Retail Sales Training You...
CLUTTER-FREE AND CUSTOMER FOCUSED
A clean and inviting store is one of the keys to a successful operation. Your retail space needs to be productive so your salespeople can...
EMPATHY THROUGH DESIGN THINKING
When it comes to promoting your business, everything matters. Just as we need to be problem solvers, we also need to be designers. Every...
RADICAL LISTENING
“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”~ Dalai Lama...
THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY
“Empathy fuels connection, sympathy drives disconnection. Rarely does an empathic response begin with ‘at least’.” ...
WHAT DO I GET FOR ‘LIKING’ YOU ON FACEBOOK?
by Mark Campanale, Digital Marketing Manager The sign says, ‘Like Us On Facebook!’ Ok. Done. Now what? I know that when I...
YUP, YOU SCREWED UP. NOW LET’S FIX IT.
by Mark Campanale, Digital Marketing Manager Accidents, mistakes, and bad experiences happen; and ‘happen’ is a great word, as it means...
