Author: Mark Campanale

THE RISE AND RESURGENCE OF QR CODES

Expert Guidance

Insight From Our Experts The Rise and Resurgence of QR Codes (And What to do With Them) by Mark Campanale, …...
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The Recycled Diamond Market Outlook Post Covid-19

Expert Guidance, Industry Insights

Insight From Our Experts The Recycled Diamond Market Outlook Post Covid-19 Sponsored Content by Rapaport Recycled diamonds, also known as...
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Federal Bank Regulators’ Approach to Assessing Customer Relationships and Conducting Due Diligence 

Government Relations Updates

Federal Bank Regulators’ Approach to Assessing Customer Relationships and Conducting Due Diligence by Fran Bishop, NPA Government...
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Knowledge and Skills for Today’s Hot Topics

Industry Insights

Insight From Our Experts SPONSORED CONTENT FROM GIA ALUMNI COLLECTIVE™ Knowledge and Skills for Today’s Hot Topics Stay on top...
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Opening a New Store – Challenging Yet A Win!

Expert Guidance

Learn from the Experts Opening a New Store – Challenging Yet A Win! By Abigail Mielcarak, VP of Operations, Antioch …...
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Training is Required

Industry Insights

Insight From Our Experts Training Is Required BY DAVE GRIFFITHS, THE AML GURUS FORMERLY THE CONSULTANTS, LLC AS I PERFORM …...
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ACE Cash Express and Hyundai in the CFPB’s Crosshairs

Government Relations

ACE Cash Express and Hyundai in the CFPB’s Crosshairs By Fran Bishop, NPA Government Relations Liaison 7/28/2022 While many of …...
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GRC EXPO Recap

Government Relations Updates

TEAM GRC Pawn Expo Recap 7/21/2022  I wish every pawnbroker had been able to attend last week’s Pawn Expo 2022 …...
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Bipartisan Safer Communities Act

Government Relations Updates

Banners Bipartisan Safer Communities Act S. 2938, the “Bipartisan Safer Communities Act,” is the firearms bill Congress passed, the...
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Do You Have An ATM At Your Store?

Government Relations Updates

Do You Have An ATM At Your Store? 6.23.22 by Fran Bishop, NPA Government Relations Liaison   I often see …...
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People of Pawn: Gayle Ferebee

People of Pawn

People of Pawn: Gayle Ferebee My number one skill that I attribute my success in the pawn business to is …...
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People of Pawn: Kevin Prochaska

People of Pawn

People of Pawn: Kevin Prochaska Kevin is a Past President of the NPA and a NPA Charles R. Jones Lifetime Achievement …...
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THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY

FOR EVERYONE

“Empathy fuels connection, sympathy drives disconnection.  Rarely does an empathic response begin with ‘at least’.” ...
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