Do You Have An ATM At Your Store?
Do You Have An ATM At Your Store? 6.23.22 by Fran Bishop, NPA Government Relations Liaison I often see discussions regarding the pros /...
People of Pawn: Gayle Ferebee
People of Pawn: Gayle Ferebee My number one skill that I attribute my success in the pawn business to is my “people” skills. My...
People of Pawn: Kevin Prochaska
People of Pawn: Kevin Prochaska Kevin is a Past President of the NPA and a NPA Charles R. Jones Lifetime Achievement Award designee, who...
THE CUSTOMER EXPERIENCE BEGINS WITH EMPATHY
“Empathy fuels connection, sympathy drives disconnection. Rarely does an empathic response begin with ‘at least’.” ...
People of Pawn: Lisa Little, CPP
“IT IS LIKE ANY OTHER JOB. YOU GET OUT OF IT WHAT YOU PUT INTO IT.” LISA LITTLE HAS BEEN A PASSIONATE MEMBER of the pawn industry since...
A Secure Way to Buy and Sell Laboratory-Grown Diamonds
SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. The holidays are coming and many consumers are looking to...
Assess Gems and Jewelry with Confidence through Continuing Education
SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. Gems and jewelry are perhaps some of the most high-value objects that you see...
Frequently Asked Questions: Compliance with the Military Lending Act
Updated November 23, 2021 We’re here with answers to NPA members’ recent questions on Military...
36% Rate Cap Bill filed in the U.S. House of Representatives
On November 15, 2021, H. R. 5974 the Veterans and Consumers Fair Credit Act was introduced by Rep. Jesus G. “Chuy” Garcia, (IL-D-4)....
Full Disclosure at Your Fingertips
SPONSORED CONTENT FROM GEMOLOGICAL INSTITUTE OF AMERICA, INC. Distinguishing natural diamonds from laboratory-grown stones – now more...
Protecting Your Business and the Pawn Industry Following the CFPB’s Military Lending Act Enforcement Action against First Cash/Cash America West, Inc.
November 16, 2021 The NPA has reviewed the CFPB’s Military Lending Act (MLA) enforcement action against First Cash, Inc./Cash...